Privacy Policy

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details in the sections below. You can also use the table of contents to jump to a section.

• What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Xlork and the Services, the choices you make, and the products and features you use. Learn more.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do you receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more.
• How do you process my information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. Learn more.
• When and with whom do we share personal information? We may share information in specific situations and with specific third parties. Learn more.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information, though no method is 100% secure. Learn more.
• What are your rights? Depending on where you are located, applicable privacy law may grant you certain rights. Learn more.
• How do I exercise my rights? The easiest way is via our dashboard at https://xlork.com/dashboard or by contacting us. We will respond in accordance with applicable laws.

1) WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You

The personal information we collect depends on the context of your interactions, the choices you make, and the products and features you use. It may include:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Contact preferences
• Debit/credit card numbers
• Billing addresses
• Mailing addresses
• Job titles
• Contact or authentication data

Sensitive Information. We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument.

Social Media Login Data

We may provide the option to register using existing social media account details (e.g., Facebook, Twitter). If you choose to register this way, we will collect the information described in How do we handle your social logins?.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In short: Some information—such as your IP address and browser/device characteristics—is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information (e.g., IP address, browser and device characteristics, operating system, language preferences, referring URLs, country, general location, device name), and information about how and when you use our Services. We use this primarily to maintain security and operation of our Services, and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies.

Information we collect includes

• Log and Usage Data: Service-related, diagnostic, usage, and performance information recorded in log files (e.g., IP address, device information, browser type, settings, timestamps, pages viewed, search queries, feature usage, system activity, error reports, and hardware settings).
• Device Data: Information about the device you use to access the Services (e.g., IP address/proxy, device/app IDs, location, browser type, hardware model, ISP/mobile carrier, OS, and configuration).
• Location Data: Information about your device’s location (precise or imprecise), depending on your device and settings. You can opt out by disabling location access, though some features may not function.

Information collected from other sources

In short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services, and to update our records, we may obtain information about you from public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and other third parties. This may include mailing addresses, job titles, email addresses, phone numbers, intent/behavior data, IP addresses, social media profiles/URLs, and custom profiles for targeted advertising and event promotion. If you interact with us via a social media account, we may receive information such as your name and email address, subject to your social platform’s privacy settings.

2) HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

Purposes for processing

• Account creation, authentication, and management.
• Delivering services.
• Responding to inquiries and providing support.
• Sending administrative information (e.g., product updates, changes to terms/policies).
• Fulfilling and managing orders (payments, returns, exchanges).
• Enabling user-to-user communications (if applicable).
• Requesting feedback and contacting you about your use of the Services.
• Marketing and promotional communications per your preferences (opt-out available).
• Protecting our Services (security, fraud monitoring, and prevention).
• Protecting vital interests (e.g., to prevent harm).

3) WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information when we have a valid legal basis under applicable law (e.g., consent, contract, legal obligation, legitimate interests, vital interests).

For users in the EU/UK (GDPR/UK GDPR)

• Consent: You can withdraw consent at any time. See withdrawing consent.
• Performance of a contract with you or steps at your request prior to entering into a contract.
• Legitimate interests, such as sending offers/discounts, diagnosing problems/preventing fraud, and understanding how users use our Services to improve experience.
• Legal obligations (e.g., cooperating with authorities, exercising or defending legal claims).
• Vital interests (e.g., to protect someone’s safety).

For users in Canada

We may process your information with your express or implied consent. In exceptional cases, applicable law may allow processing without consent (e.g., investigations and fraud prevention, certain business transactions, compliance with court orders, journalistic/artistic/literary purposes, or where information is publicly available as defined by regulation).

4) WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in specific situations described here and/or with the following third parties.

• Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.

5) DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies and similar technologies to collect and store information.

We may use cookies and similar technologies (like web beacons and pixels) to access or store information. Details and choices are provided in our Cookie Notice. You can usually set your browser to refuse cookies; note this may affect certain features.

6) HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In short: If you register or log in using a social media account, we may receive certain profile information from your social provider.

Information received varies by provider but often includes your name, email address, friends list, profile picture, and other information you choose to make public. We use such information as described in this notice or as otherwise made clear to you. Please review your social provider’s privacy notice and settings for more information.

7) HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information as long as necessary for the purposes outlined in this notice unless otherwise required by law.

We retain personal information for no longer than necessary to fulfill the purposes outlined here, unless a longer period is required or permitted by law (e.g., tax, accounting). No purpose requires keeping your personal information longer than the period during which you have an account with us. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store it and isolate it from further processing until deletion is possible.

8) HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We implement reasonable organizational and technical measures to protect your personal information, but no method is 100% secure.

We have implemented appropriate safeguards designed to protect the security of any personal information we process. Despite our efforts, transmission of personal information to and from our Services is at your own risk. Access the Services only within a secure environment.

9) WHAT ARE YOUR PRIVACY RIGHTS?

In short: In some regions (EEA, UK, Canada), you may have rights that allow greater access to and control over your personal information.

You may have the right to request access, rectification, erasure, restriction, data portability (where applicable), and to object to processing in certain circumstances. You can make such requests using the contact details in How can you contact us?

If you are located in the EEA/UK and believe your personal information is unlawfully processed, you may complain to your local data protection authority. If you are in Switzerland, contact the Federal Data Protection and Information Commissioner (FDPIC).

Withdrawing your consent

If we rely on your consent (express or implied, depending on applicable law), you may withdraw it at any time by contacting us via the details in How can you contact us? or by updating your preferences. This does not affect the lawfulness of processing prior to withdrawal or processing based on other lawful grounds.

Opting out of marketing and promotional communications

You can unsubscribe via the link in our emails or by contacting us. We may still send non-marketing messages (e.g., service, account, or legal notices).

Account information

• Log in to your account settings to review or change your information.
• Contact us using the information provided below.

Upon request to terminate your account, we will deactivate or delete it from active databases. We may retain information to prevent fraud, troubleshoot, assist with investigations, enforce legal terms, or comply with law.

Cookies and similar technologies

Most browsers accept cookies by default. You can remove or reject cookies (see AboutAds choices), but some features may not function.

10) CONTROLS FOR DO‑NOT‑TRACK FEATURES

Most browsers and some mobile OS/apps include a Do‑Not‑Track (DNT) setting. Because no uniform standard for recognizing DNT signals exists, we do not currently respond to DNT signals. If a standard is adopted, we will update this notice.

11) DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In short: Yes. California residents have specific rights regarding access to their personal information.

California Civil Code §1798.83 ("Shine the Light") permits California residents to request information about categories of personal information disclosed to third parties for direct marketing and the names/addresses of such third parties in the prior calendar year. Submit requests using the contact details below.

If you are under 18, reside in California, and have a registered account, you may request removal of publicly posted data. Include your account email and a statement that you reside in California. We will remove the data from public view, though it may persist in backups.

CCPA Privacy Notice

Under the CCPA/CPRA, California residents may exercise certain rights. Below are categories of personal information collected in the preceding 12 months:

We may also collect personal information outside these categories when you interact with us (e.g., support, surveys/contests, delivering Services). We disclose personal information to service providers under written contracts. We use personal information for our own business purposes (e.g., internal research and development), which is not "selling" under the CCPA/CPRA. We have not sold or shared personal information in the past 12 months and will not sell personal information of visitors, users, or consumers.

Your CCPA/CPRA rights

• Right to delete personal information (subject to legal exceptions).
• Right to know (categories collected, purposes, disclosures, and sources).
• Right to correct inaccurate personal information.
• Right to opt out of sale/sharing of personal information (if applicable).
• Right to non‑discrimination for exercising your privacy rights.
• Right to limit use/disclosure of sensitive personal information (not applicable as we do not process sensitive information).

Verification process

We will verify your identity to process requests, using information you previously provided or by contacting you through a method on file. We use any additional information solely for verification and delete it after completing the process.

Authorized agents & other rights

You may designate an authorized agent to act for you. We may deny a request if the agent does not provide proof of authorization consistent with the CCPA/CPRA. You may object to processing or request corrections or restrictions, as permitted by law. To exercise rights, email xlork.com@gmail.com.

12) DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes. We update this notice as necessary to stay compliant with relevant laws.

We may update this notice from time to time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as accessible. For material changes, we may notify you by prominently posting a notice or by sending you a direct notification. Please review this notice frequently to stay informed about how we protect your information.

13) HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

14) HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on your country’s laws, you may request access to, correction of, or deletion of your personal information. To submit a request, please visit https://xlork.com/dashboard.